Providing evidence for an existing claim. If we’ve been in touch to ask for evidence for an existing claim – proof of posting / proof of value / photos of damaged item etc – the quickest way to send it is by completing our online form. You’ll need your claim reference number, this will be in the letter / email we sent.. Step 1: You must be the sender. To make a claim, you must be the person who sent the parcel. If you have received a parcel which is damaged, you will need to get in touch with the sender as soon as possible in order for them to make a claim. Step 2: Get in touch as soon as possible. You will need to notify us of any potential claims as soon as.
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Damaged Claim – If physical damage to your shipment packaging is visible as noted by your consignee on the delivery receipt (or proof of delivery, POD), you can file a damage claim. Typically, you have nine months to submit a claim for visibly damaged goods. With proper evidence, the carrier will most likely refund a portion of your shipping.. Additionally, if you notice any damages after the carrier has left, be sure to take photos and document the damage before filing your claim. Tips for Preventing Shipping Damage. Preventing shipping damage is key to ensuring your items arrive safely. Here are some tips to help prevent damage during transit: Use sturdy packaging materials.
